In March 2018, Salesforce will soon stop support of bug fixes within their classic version of CRM, moving toward the next generation capabilities. Client wise, we’ve begun helping some organizations make the move over to Lightning, though clearly it is very early days of such a move.
There are several sales and marketing benefits of such a migration – better visualization, cleaner account level hierarchies, improved productivity with fewer clicks to name a few benefits. Marketers will need to make sure their marketing automation software can in fact be used properly in Lightning as several have the classic application installed.
Before embarking on a migration, there are key questions to ask internally before making a switch:
- What is your business objective of a migration (e.g. sales cloud to improve sales performance, service cloud to improve support perf., etc.)?
- How documented are your existing sales and marketing processes?
- How accurate and optimized are those processes? This will help speed up an installation (and give an opportunity to freshen up an old set of sales processes).
- How are you thinking of this as a migration strategy – a fresh brand new instance or a migrated classic one? This impacts strategy/timing and marketing.
- How much customization in terms of SFDC custom objects in Classic exist? That will impact time to convert as custom object migration is more challenging.
What are you seeing in terms of 2018 migration plans?